Northwest Houston Neurology outsources our release of information process to HealthMark Group.  Once Northwest Houston Neurology receives a HIPAA-compliant authorization to release records, HealthMark Group will process the request.

To follow up on the status of your medical record request after you submit a request, you may contact HealthMark Group directly at 800-659-4035 or status@healthmark-group.com. Once you have submitted a request, please allow 3-5 business days for processing.

HealthMark Group fulfills all patient requests for personal copies at no charge to the patient. A complimentary copy of your record will be made available through HealthMark Group’s website. First time users are required to register for an account before accessing the website.

You may also submit a request electronically to HealthMark Group by registering for an account at https://requestmanager.healthmark-group.com/register.  Once logged in, you may select Submit Request from the menu options and enter all required fields to submit an authorization to HealthMark Group directly. HealthMark Group will process your medical record request and provide notification via mail or email once complete. A complimentary copy of your record will be made available for you to download through HealthMark Group’s website.

Alternatively, you can click here to complete form and we will submit it to HealthMark Group.